What We Do:

We are pioneers in Educational consulting, Learning and Development related training, Corporate Communications and Customer SAT solutions.

Our team comprises experts from the industries like Banking, Telecommunications, Education and Health Care, etc. Our end-end customer Solutions are being used by highly satisfied clients across the spectrum. Our tailored solutions have helped companies identify Concerning Issues, Reduce Costs, Improve Transparency of work, increase Customer Satisfaction, help Retain Customers and thereby helped in the overall growth of the Businesses.

Customer Satisfaction and Retention:

This is a measure of how the products and services supplied, meet or surpass Customer Expectations.

Customer Expectation is a need/ want or a pre-conceived idea about a product or service.

 Customer Expectations are met when a customer is satisfied. Customers retained longer become potential Brand Ambassadors.

C-SAT Customer Satisfaction and Retention Program Our Approach

  • Identify Core Concerns
  • Conduct Survey
  • Meet With Stake Holders
  • Brainstorming
  • Presentation On Core Issues
  • Consensus Gatherings
  • Plan Of Action Orientation
  • Execution
  • Metrics Population / Evaluation
  • Feedback To The Business
  • Monitoring And Re -evaluation